Technical Support

For Support choose the Product Line on top menu.

 Valcom provides personalized Design Assistance and Technical Support by electronic mail, phone, fax, or e-mail.  

Our Application Specialist and Technical Support Lines are available from 8:30 am – 7:30 pm EST on week-days to provide assistance by phone, fax, or e-mail with the following:

• Telephone System Integration - Access Port Options, Connections
• Access Options – with or without a Phone System
• Initial System Set-Up & Programming
• Integrating Valcom equipment with other manufacturer’s products
• Troubleshooting Assistance with Cabling, Speakers/Horns, Power Supplies, Page
• Controls/CPUs, Grounding Issues, & Programming
• Cabling Information & Troubleshooting
• Problem Solvers & Technical Tips
• Detailed Product Information
• Complex System Design Assistance
• Equipment Placement Suggestions

Emergency Troubleshooting Assistance for your on-site Field Technicians is available 365 days a year, 24/7. Your Field Technicians should call from the jobsite equipment room with:  

• List of the equipment on-site
• Multi-meter (Volt/Ohm Meter)
• Tone generator
• Lineman's test set (a spare set)

Emergency Troubleshooting Assistance for your on-site Field Technicians is available 365 days a year, 24/7.  (Your Field Technicians should call from the jobsite equipment room with an equipment list, multi-meter, spare lineman's test set and tone generator.)